Chapter 2

Chapter two taught me how important it is to communicate with people. Communication skills are very important especially knowing how to react in specific situations. This chapter is specifically helpful in teaching students how to react when encountering a dilemma while engaged in a conversation. although is was interesting to read the chapter and see different ways of responding to conversational dilemmas, i feel like a lot of the stuff is basic manners and social skills but the text book simply point out the proper way of responding.